Last updated: July 18, 2026
We want you to feel confident about what you put your child in. If something isn’t right, here’s how returns and refunds work.
Return Window
You may return most items within 30 days of delivery. To be eligible, the item must be unused, uninstalled, in resellable condition, and returned in its original packaging with all parts, padding, labels, and instruction manuals included.
Why Car Seats Are Different
Child restraints are safety equipment with a history that cannot be verified once they leave our control. For that reason, we cannot accept a return on a car seat or booster that has been installed in a vehicle, used, or removed from its original packaging, unless the item is defective or was damaged in transit. This protects the next family who would receive it. Please check fit and vehicle compatibility before installing.
Items We Cannot Accept
We cannot accept returns of used or installed car seats and boosters, items missing original packaging or parts, items returned after 30 days, products damaged by misuse or normal wear, or any item involved in a vehicle crash. Crash-involved seats must be replaced, not returned.
How to Start a Return
Email support@tinytransit.shop with your order number and the reason for return, or call 913-396-1356. We’ll review your request and, if approved, send you a return authorization and instructions. Please do not ship anything back before receiving authorization — unauthorized returns may be refused.
Return Shipping
If the return is due to our error — the wrong item, a defect, or transit damage — we cover return shipping and send a prepaid label. For all other returns, including change of mind, you are responsible for return shipping costs, and original shipping charges are not refunded. We recommend a trackable service, as we cannot issue a refund for a package that doesn’t reach us.
Refunds
Once your return arrives and passes inspection, we’ll process your refund to the original payment method within 5 business days. Your bank or card issuer may take an additional 5 to 10 business days to post it. We’ll email you when the refund is issued. If an item fails inspection, we’ll contact you before taking any action.
Damaged or Defective Items
Inspect your order on arrival. If anything arrives damaged, defective, or incorrect, contact us within 7 days with photos of the item and packaging. We’ll arrange a replacement or a full refund at no cost to you.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order.
Cancellations
Contact us as soon as possible to cancel. If your order hasn’t shipped, we’ll cancel it and refund you in full. Once it ships, our standard return process applies.
Contact Us
TinyTransit 12 Superior Ave Dracut, MA 01826, USA Phone: 603-833-5999 Email: support@tinytransit.shop